TELL A FRIEND, GET ₱200

FAQs

Click & Collect is a FREE service that allows customers to purchase and reserve items available on our website, and collect their order(s) at Mamas & Papas Flagship Store located in Mitsukoshi Mall, BGC.
Click & Collect service is suitable for customers who wish to avail items and exclusive deals available on our website – which they can collect in-store at their own time and convenience.
  1. Choose your products at Love to Dream Philippines
  2. Add them to your cart.
  3. Upon check out, select In-store Pickup as the shipping method.
    • As soon as you place your order, kindly check your email for your order status.
    • In order to collect your order, please present your Ready for Collection email (screenshot or hard copy) and a valid ID.
    • *If you are unable to personally collect, please kindly bring an authorization letter, together with a scanned copy of your valid ID, as well as the valid ID of your representative. Please take note that in-store pickup will be available three (3) business days after you place your order (Saturdays and Sundays are not counted). Orders can only be collected during mall hours (11:00 AM – 10:00 PM).
    • Again, before visiting our flagship store, please ensure you have the following:
  4. Your email confirmation from us that your order is ready for pickup at Mamas & Papas Flagship Store – Mitsukoshi Mall BGC branch.
  5. Valid ID of the person who placed the order or your authorized representative.
If you order a large item such as strollers or furniture, please ensure you have the means to easily collect the item.
  1. Click & Collect service is FREE for all orders with no minimum purchase value.
  2. Payment must be confirmed before processing your order. We accept the following modes of payment:
    • Direct Bank Transfer (BDO or BPI)
    • Credit Card
    • GCash
    • Maya
    • Atome
    • GrabPay
    • BPI DOB
  3. We will only hold your order for seven (7) calendar days after you receive your collection notification. Orders not collected after this duration will automatically be canceled. Refunds will be issued.
  4. Please take note that in-store promotions cannot be combined with Click & Collect orders.
When can I pick up my order?
    • Once your order is paid, we will prepare and package it for shipping within three (3) business days (Saturdays, Sundays & Holidays are not counted). You will receive an email notification as soon as your order is ready for collection.
Is it possible to pick up my order at other retail stores?
    • Unfortunately, no. We only offer Click & Collect service at the Mamas & Papas Flagship Store in Mitsukoshi Mall, BGC.
What do I need to pick up my order?
    1. Ready for Collection Email (screenshot /hard copy)
    2. Valid ID of the person who placed the order or your authorized representative.
How long will the store hold my order?
    • We will only hold your order for seven (7) calendar days after you receive your collection notification. Orders not collected after this duration will automatically be canceled. Refunds will be issued.
Can I return items bought through in-store pickup?
    • We have a 7-day returns policy for any items with damage or factory defects. You may return any item(s)

Shopping Cart